Dear Gloria,
We’re sorry to hear that you’re disappointed with our product. The fabric is designed to have a wrinkle-like effect and is not suitable for ironing. Since the jacket was folded in the packaging for an extended period, it may have developed wrinkles. No ironing is needed—simply let it rest, and the wrinkles should smooth out on their own.
Regarding the product defect, we sincerely apologize for this issue. For defective items, we offer a 100% refund with free return shipping, an exchange for a new item, or a 50% refund if you’d like to keep it.
Once again, we apologize for the inconvenience and appreciate your understanding.