CAPELIN CREW | RETURN & EXCHANGE

RETURN & EXCHANGES POLICY

	Regular Priced Items	Defect Items	FINAL SALE PRODUCTS (<30% OFF)	FINAL SALE PRODUCTS (>30% OFF)
Refundable	Cash/Card Refund or store credit	Cash/Card Refund or store credit	As store credit only	No
Exchangeable	Yes	Yes	Yes	No
Restocking Fee	No restocking fee	No restocking fee	Restocking fee of 20 USD	No
Free Return	No	Yes	No	No

ON-SALE PRODUCTS

Please note, all products that were on sale are final sales and cannot be returned or refunded. They can be exchanged to different sizes, or refund as store credit that will never expire. All on-sale products are listed here: https://capelin-crew.com/collections/capelin-crew-on-sale-products

All products not listed on the above page are eligible for our return policy.

Do you provide return pre-paid shipping labels?

Yes, CapelinCrew collaborates third party service providers that enable us to have pre-paid shipping label from carriers globally. Carriers that CapelinCrew can print pre-paid labels include: USPS, UPS, FEDEX, DHL, Canada Post, Chronopost, DPD, Deutche Post, Colissimo, Evri UK. CapelinCrew works closely with carriers and receives discounted rates from these carriers.

Do you provide free return/exchange?

No, CapelinCrew does not provide free returns. Buyers need to pay for the return shipping fee unless there are product defects. If there is a product defect, please refer to our warranty page. Although CapelinCrew provides a pre-paid label for return shipping, the cost of pre-paid label will be deducted from the final refund.

How much is the return shipping fee?

The shipping fee depends on 1). product you ordered, and 2). where you are located. As a rough idea, each snow jacket will cost between 15 USD - 25 USD to return, and each pant costs around 10 USD - 20 USD to return. These amounts are only for reference. The further you are from our warehouse location, the higher the cost will be. Customers can check our warehouse locations below for reference.

For UK customers, returning to our UK warehouse will cost around 10 pounds/jacket. This cost is for reference only.
For EU customers, returning to our Germany warehouse will cost around 15 Euro/jacket. This cost is for reference only.
For North America customers, returning to our Canadian warehouse will cost around USD 20 per jacket. This cost is for reference only.
For Asia & Pacific customers, returning to our China warehouse will cost around USD 25 per jacket, this cost is for reference only.

When returning/exchanging, please follow our customer support team's instruction and addresses and use provided shipping label to avoid loss of returned goods.

If you want to know how much you need to pay for returning before ordering, feel free to contact us at info@capelin-crew.com, or WhatsApp: +1 647-677-9198.

Exchange Procedure:

Login you your customer account by clicking the little man on the top right corner of the website using the email you placed your order. Don't worry if you did not create one. You can still login by requesting a one-time passcode.
Once login, you will see your orders and where you can "request return".
Submit return request for the items you would like to exchange.
Our customer service representative will get back to you within 2 business days with a return address and a return label for you to ship your parcel.
Refund will be applied back to your original payment method once we receive your returned item.
Place another order for the product with correct variant that you would like to exchange to.

Return Procedure:

Login you your customer account by clicking the little man on the top right corner of the website using the email you placed your order. Don't worry if you did not create one. You can still login by requesting an one-time passcode.
Once login, you will see your orders and where you can "request return".
Our customer service representative will get back to you within 2 business days with a return address for you to ship your parcel.
Your order total will be refunded once received.

ORDER CANCELLATION

Please check the size, color, quantity, recipient, shipping address, and other information carefully before making payment. Once the order is placed, Capelin Crew staff rush to pack and ship your ordered products. If you would like to cancel your order, please email us at info@capelin-crew.com, or try to reach us through the Chatbot on the website as soon as you can. If we haven’t processed your order, we can cancel it for you for free, however, your order cannot be canceled once it has been shipped.

WRONG SHIPMENT

If you receive the wrong products or short shipment, please contact us at info@capelin-crew.com, we will send you the correct products for free and take care of the return with no extra charge.

RETURN & EXCHANGES POLICIES

Returns are accepted within 30 days of your order recipient date.
For returning/exchange other than quality related reasons, Buyer needs to be responsible for the returning shipping fee.
Shipping fees and expedited shipping fees paid are not refundable.
Items returned must be in their original, unused condition with the original packaging. Items that are worn, damaged, washed, or altered in any way will not be accepted for returns.
Items sent back without contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
Your refund will be processed after we receive and inspect your returned package. For customers who paid by PayPal, your refund will be processed within 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed 7 days after receipt of your package.
Returns other than quality reasons are only accepted once. The order that has already been exchanged can no longer be returned or exchanged.